At TitanGuard, we take your privacy seriously. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, website, and mobile applications.
1. Information We Collect
We collect several types of information from and about users of our services:
- Personal Information: This includes identifiable information such as your name, email address, telephone number, billing address, and payment information.
- Account Information: Information about your account, including login credentials and preference settings.
- Server and Infrastructure Data: Information about your servers, networks, and applications that interact with our services, including IP addresses, system logs, and configuration data.
- Usage Data: Information about how you use our services, including feature usage patterns, performance metrics, and session duration.
- Communications: Information you provide when you contact our support team, participate in surveys, or communicate with us through other channels.
2. How We Collect Information
We collect information in the following ways:
- Direct Collection: Information you provide when you register for an account, configure our services, or communicate with us.
- Automated Collection: Information collected automatically through cookies, server logs, and other technologies when you use our services.
- Third-Party Sources: We may receive information about you from third-party partners, such as payment processors, marketing partners, and security services.
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related information, including confirmations and invoices
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues, security breaches, and fraudulent activity
- To communicate with you, including service announcements, updates, security alerts, and support messages
- To personalize your experience and provide content and features that match your profile and interests
- To comply with legal obligations and enforce our terms and policies
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, security monitoring, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account information is retained for as long as your account is active or as needed to provide you services. We may retain certain information even after you deactivate your account if necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
6. Sharing Your Information
We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
- Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your consent to do so.
We do not sell your personal information to third parties.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access and receive a copy of your personal information
- The right to rectify or update your personal information
- The right to delete your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
- The right to withdraw consent (where processing is based on consent)
To exercise these rights, please contact us at privacy@titanguard.com.
8. International Data Transfers
We operate globally and may transfer your information to countries other than your country of residence. We implement appropriate safeguards to ensure that your information receives an adequate level of protection in the countries where we process it.
9. Third-Party Links
Our services may contain links to third-party websites or services that are not owned or controlled by TitanGuard. This Privacy Policy only applies to our services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
10. Children's Privacy
Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@titanguard.com
Address: TitanGuard Inc., Ukmergės gatvė 279, Vilnius, 06318, Lithuania